Shipping Policy

Australia Wide Policy

We use a range of couriers for our parcel delivery service depending on the size of your parcel.
Freight is calculated at checkout from your postcode, so you see the real cost before you pay.

Dispatch times

• Standard trampolines (Family, Family Elite, Olympic and Olympic Elite in green or blue) are held in stock. We typically dispatch the next business day, or you can pick up the same day from our Carnegie factory. Pickup is our favourite way to do it: come and see where your trampoline was made.
• Stock parts and consumables (springs, rubber, mat paint, hardware, hanger clips and repair kits) are dispatched within 2 business days. Parcels usually arrive 3–7 business days after dispatch, depending on where you are in Australia.
• Made-to-order items (custom sizes, colours other than green or blue, and specialty models) are woven and built for you in our workshop. We will confirm the build and dispatch time when you order.

Complete kits travel on a skid by freight, to your door by forklift or to a depot near you. Pickup is from 966–968 Dandenong Road, Carnegie, Monday to Friday, 8am to 5pm.

International Policy

We ship overseas using Australia Post International and commercial freight forwarders. International freight is not calculated at checkout, so please contact us for a quote before you order: info@mrtrampoline.com.au or (03) 9571 5711.