Warranty & Refund Policy
Mr Trampoline Pty Ltd builds trampolines in Carnegie, Melbourne, and has done since 1949. This page sets out the warranty that comes with them, the guarantee that applies to commercial installations, our refund terms, and your rights under Australian Consumer Law.
Effective for all purchases on or after 1 November 2025. This document supersedes all previous warranty statements. Please retain your proof of purchase.
At a glance
| Component | Residential cover | Commercial cover |
|---|---|---|
| Frame, legs, galvanised structural components, stainless steel hanger clips | 30 years | 30 years |
| Bounce bed (mat) | 8 years* | 8 years approved gymnastics venues / 4 years general commercial* |
| Rubber surrounds | 5 years | 5 years (including springs) |
* Bounce bed cover is conditional on re-coating with Mr Trampoline rubberised mat paint — every 3 years for residential use, annually for commercial use. See the maintenance requirement below.
Limited Lifetime Warranty
Mr Trampoline Pty Ltd provides this Limited Lifetime Warranty to the original purchaser of its trampoline products (the “Product”). It is designed to provide fair and reliable protection against manufacturing defects, while clearly excluding damage arising from misuse, neglect, or failure to follow the supplied care and maintenance instructions.
1. What this warranty covers
Mr Trampoline warrants that the Product will be free from manufacturing defects in materials and workmanship for the lifetime of the Product, when used under normal residential conditions and in full accordance with the assembly, installation, use and maintenance instructions supplied.
“Lifetime of the Product” means the period commencing on the date of original purchase and ending when the Product is no longer reasonably usable for its intended purpose due to normal wear and tear (and not due to any manufacturing defect).
Specific manufacturers’ warranties
- 30 years on the frame, legs, galvanised structural components, and stainless steel hanger clips.
- 8 years on the bounce bed (mat).
- 5 years on rubber surrounds.
Maintenance requirement
To maintain UV resistance and maximise the lifespan of the bounce bed in Australia’s harsh sunlight, the bounce bed must be re-coated with Mr Trampoline’s rubberised mat paint every 3 years (or more frequently depending on usage and wear). Adherence to this maintenance schedule is a condition of this warranty. Failure to adhere to the recommended maintenance schedule, including timely repainting, will void coverage for the bounce bed.
Remedies
In the event of a covered manufacturing defect, Mr Trampoline will, at its sole discretion, repair or replace the defective component with an equivalent part.
2. What is not covered (exclusions and limitations)
This warranty does not apply to:
- Normal wear and tear, including fading, surface rust, spring stretch, or UV deterioration of the painted bed and rubber surrounds.
- Gradual UV fading or embrittlement of the bounce bed resulting from direct sunlight exposure (considered normal wear).
- Damage caused by misuse, abuse, accidents, animals, fire, heat, or improper assembly or installation.
- Cuts or damage from sharp objects.
- Use of equipment such as skis, snowboards, scooters, skateboards, bicycles, or any other items not intended for the trampoline.
- Commercial, rental, institutional, or non-residential use — refer to the Commercial Use Guarantee below.
- Modifications or repairs carried out by unauthorised parties.
- Any failure to follow the supplied safety, assembly, or maintenance instructions.
- Consequential or incidental damages.
- Acts of God or environmental factors beyond normal outdoor use.
3. Transferability
This warranty applies only to the original purchaser and is non-transferable.
4. Governing law
This warranty is governed by the laws of Victoria, Australia. Any disputes will be resolved by binding arbitration in Melbourne under the rules of the Australian Disputes Centre.
Commercial Use Guarantee
Mr Trampoline provides this Commercial Use Guarantee to the original purchaser for trampolines used in commercial, institutional, or high-volume settings, subject to the same conditions as the residential Limited Lifetime Warranty above.
Specific manufacturers’ warranties
- 30 years on the frame, legs, galvanised structural components, and stainless steel hanger clips.
- 5 years on rubber surrounds and springs.
- 8 years on the bounce bed for approved gymnastics venues. These venues must strictly adhere to the gymnastics venue policy: no shoes, jewellery, watches, or street clothing — proper gymnastics attire only.
- 4 years on the bounce bed for general commercial venues, where street clothing and jewellery are permitted and the potential for misuse is higher.
Maintenance requirement
For full coverage under this guarantee, the bounce bed must be re-coated with Mr Trampoline’s rubberised mat paint annually. This is a strict condition of the Commercial Use Guarantee.
Remedies, exclusions and transferability
Mr Trampoline will, at its sole discretion, repair or replace any component found to have a manufacturing defect. The exclusions and limitations are identical to those listed under What is not covered above. In addition, any deviation from the approved venue policies or maintenance requirements will void the guarantee for the bounce bed. This guarantee applies only to the original purchaser, is non-transferable, and is governed by the laws of Victoria, Australia.
Refunds and returns
All prices and fees on this page include GST. This section sits alongside the warranty above and does not limit your rights under Australian Consumer Law.
If something is wrong — this comes first, and nothing below reduces it
If a product is faulty, has been wrongly described, is different to what you ordered, or does not do what it is supposed to do, you can choose between a refund, exchange or credit.
- We pay to get it back. Where the item is large, heavy or hard to remove — any trampoline, frame, bounce bed, or anything that shipped on a skid — we arrange and pay for collection. You will not be asked to freight a skid back to us at your own cost.
- Small parts that can be posted: send them to us and we will reimburse your postage once the fault is confirmed.
- We refund the original delivery charge as well as the goods.
- No handling or restocking fee is ever charged on a faulty return.
- Please tell us as soon as you can. For transit damage or a short delivery, please tell us within 5 days of delivery so that we can lodge a claim with the carrier. This 5 day request applies only to transit damage and shortages. It does not limit your rights under Australian Consumer Law, which continue for a reasonable time after purchase.
Change of mind
Please choose carefully, and talk to us before you order — we would much rather help you get the specification right than process a return. Where a change-of-mind return is available, it works as set out below. In every case, contact us for a return authorisation before sending anything back.
Stock parts and consumables
Springs, rubber, mat paint, hardware, hanger clips, repair kits and small pads.
- 30 days from delivery.
- Items must be unused, unopened and in their original packaging.
- You pay return postage. We recommend a tracked service — we cannot take responsibility for parcels lost on the way to us.
- No restocking fee. The original delivery charge is not refunded.
- Refund to your original payment method within 5 business days of the goods arriving and passing inspection.
Bounce beds in our standard colours
- 30 days from delivery, unused, unopened and in their original packaging.
- You pay return freight. No restocking fee. The original delivery charge is not refunded.
- A bed woven to a custom size, or in a colour we do not hold as standard, is a made-to-order item — please see below.
Complete trampolines and other oversize items
Anything that ships on a skid.
- 30 days from delivery to request a return authorisation.
- The skid must be unopened and unassembled, in its original packaging. Once a trampoline has been unpacked or assembled we cannot resell it, so a change-of-mind return is no longer available.
- You pay return freight. Oversize freight is expensive and varies a great deal with distance, so we will quote you the actual return freight in writing before you commit and you can decide from there. You are also welcome to arrange your own carrier.
- A flat inspection and repacking fee of $150 is deducted from the refund. The original delivery charge is not refunded.
- Refund within 5 business days of the goods arriving and passing inspection.
Made-to-order and custom items — no change-of-mind returns
Our bounce beds are woven to order in the size, string configuration and colour you choose. Kits built to a custom size, in-ground installations and commercial projects are made to your specification. These items cannot be resold, so we cannot accept a return or give a refund because you have changed your mind or ordered the wrong size.
We will always help you get the specification right before you order. Please call (03) 9571 5711 or email info@mrtrampoline.com.au and check your measurements with us first.
This does not affect your rights under Australian Consumer Law if a made-to-order item is faulty or is not what you ordered.
How to start a return
Email info@mrtrampoline.com.au or call (03) 9571 5711 with your order number. We will confirm in writing whether the return is accepted, what it will cost you, and where to send it. Please do not send anything back before you have that confirmation.
Returns address (authorised returns only): Mr Trampoline Pty Ltd, 968 Dandenong Road, Carnegie VIC 3163.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to, and does not limit, those statutory guarantees.
Making a claim
For warranty claims, questions, or to arrange maintenance supplies, contact us at info@mrtrampoline.com.au or (03) 9571 5711. Our workshop is open Monday to Friday, 8am to 5pm, at 966 Dandenong Road, Carnegie VIC 3163.
Please have your proof of purchase available.