FAQ

Limited Lifetime Warranty: 30 years on the frame, 8 years on the bed (with re-coating every 3 years) and 5 years on rubber surrounds, for the original purchaser.

30 years on the frame, 8 years on the bounce bed (conditional on re-coating with Mr Trampoline rubberised paint every 3 years), and 5 years on rubber surrounds. Full terms: Warranty & Refund Policy.

No. Kit price is the trampoline (frame, bed, springs, rubber or padding as listed), inc GST. Pit work, concrete, drainage and on-site assembly are separate. We build in Carnegie and ship as a kit — install labour isn’t included. Routes and bands: Installation.

Four standard sizes: Family, Family Elite, Olympic, Olympic Elite (up to 114 springs on Olympic Elite). Frame/mat mm and prices are on Family trampolines and each kit product. Compare mounting and sizes: Compare.

Need a size that isn’t on the list? Absolutely. A large share of what we build is custom: frames and beds made to fit the space, for homes as well as venues. Tell us about the space. Not sure which standard size suits your yard? Start with our trampoline size guide.

In stock on the four standard sizes: Green or Blue. Other colours are made to order: grey and yellow at the standard price; pink, orange, red, black, white and any other colour +$180 inc GST (+$360 on the Mega Cube and Super Tramp). Made-to-order has no change-of-mind return; ACL faulty/misdescribed rights still apply.

In-ground sits flush in a pit with rubber surrounds. Above-ground is free-standing (~1.0 m) with padding. Deck bolts into a structural retaining wall or engineered deck. Same handmade bed and bounce — choose the mounting that fits the garden. The full side-by-side: In-ground, above-ground or deck: which is better?

Loved and looked after, re-coated with our rubberised paint every 3 years, a Mr Trampoline bed typically lasts 20–25 years; unloved and never re-coated, expect 10–12. The formal bed warranty is 8 years, and the 3-yearly re-coat is a condition of it. When a bed is finally done it’s replaced on its own, so keep the frame and clips, and the full part-by-part answer is on How long does a trampoline last?

We manufacture in Carnegie and ship as a kit. Many owners and builders put it in using our guides. If you’d rather someone else dig and set it, tell us where you are. In Melbourne and regional Victoria we can usually find an installer who’s willing; elsewhere in Australia, we’ll tell you honestly what’s possible for your area.

Already own one? In Victoria we service and visit. Interstate, we can find contractors we’ve dealt with who can service it competently.

No. We do not describe trampolines as certified to AS 5159.1. Commercial venues may be designed with AS 5159.1 in mind; where engaged, Adam Richards may issue a written opinion as a competent person. That is not product certification. See Commercial.

No. Therapy pathways are explained on our NDIS/therapy page; we do not claim to be a registered NDIS provider. See Therapy / NDIS.

Normal wear and tear, including fading, surface rust, spring stretch and UV deterioration of the painted bed and rubber surrounds. UV fading or embrittlement of the bounce bed from direct sunlight. Damage from misuse, abuse, accidents, animals, fire, heat, or improper assembly or installation. Cuts or damage from sharp objects. Use of skis, snowboards, scooters, skateboards, bicycles or anything else not intended for a trampoline. Modifications or repairs by unauthorised parties. Any failure to follow the supplied safety, assembly or maintenance instructions. Non-residential use, which is covered by the separate Commercial Use Guarantee instead.

Missing the maintenance schedule, including timely repainting, voids coverage for the bounce bed.

Our goods come with consumer guarantees under Australian Consumer Law that cannot be excluded, and this warranty is in addition to those rights.

The Commercial Use Guarantee covers any non-residential setting — including but not limited to schools, clubs, gymnastics and training venues, therapy and institutional settings, and commercial trampoline venues.

Five years on rubber surrounds and springs. The bounce bed is 8 years for approved gymnastics venues, including school and club gymnasiums, that enforce a no-shoes, no-jewellery, gymnastics-attire policy — and 4 years for all other venues. Which term applies is decided by the policy the venue actually enforces, not by what kind of organisation it is. Annual re-coating is a strict condition of the commercial bed guarantee.

The same exclusions as the residential warranty apply, and your Australian Consumer Law rights are unaffected.

Yes — and it is a condition, not advice. Residential: re-coat with Mr Trampoline rubberised paint every 3 years. Commercial and other non-residential venues: annually. Skip it and bed coverage is void.

It is the single thing that decides whether a bed lasts 20–25 years or 10–12. The full method is in the care manual on our manuals page.

Freight is quoted live from your postcode — enter it on any kit page and you will get a real figure before you commit, rather than an estimate.

A kit ships as a single skid weighing 230–250 kg depending on size, so it is forklift delivery to your address or pickup from a freight depot. Deliveries to the factory go to 968 Dandenong Road; office mail goes to 966.

Or skip the freight altogether. Standard sizes in green or blue are in stock, so you can collect one from the factory the same day, Monday to Friday, 8am to 5pm. It’s our favourite way to sell a trampoline. Pickup, delivery and custom sizes

Work from the frame external dimensions, never the mat size:

Family 4625 × 2820 mm · Olympic 5250 × 2820 mm · Family Elite 4625 × 3070 mm · Olympic Elite 5250 × 3070 mm.

Pit depth, drainage and fixing details are set out in the installation and assembly manuals on our manuals page. Adam can also supply drawings to give your builder or landscaper.

Yes. Beds, springs, clips and both kinds of surrounds are stocked for all four standard sizes, and the standalone prices are on the compare page.

That is the point of the way these are built — every part is replaceable, so a well-maintained frame outlives several beds.

We do, at 966–968 Dandenong Road, Carnegie VIC 3163. Frames are Australian steel; beds are woven and painted in our own workshop. The Steelfast lineage behind the business goes back to 1949.

You are welcome to visit on a weekday and watch a bed being woven — details on the contact page.

Springs are not the hazard when they are fully covered. On a Mr Trampoline, rubber surrounds (in-ground / deck) or padding (above-ground) must cover the spring zone so feet cannot fall between the springs — that rule is on our safety page and in the safety manual.

Our springs are performance length, and there are a lot of them, on a large rectangular bed. When a jumper travels toward the edge, those springs draw them back toward the centre of the bed. That is the opposite of a short-spring backyard trampoline, where someone bouncing “near the edge” is still almost on it.

A jumper who looks close to the edge on a Mr Trampoline still has the long, covered springs between them and the frame, and an in-ground install keeps a low fall height at ground level. That geometry is one reason we do not build to a net.

What drives serious risk in backyards is usually how the trampoline is used: more than one jumper, landing outside the centre of the bed, stunts beyond skill level, or treating surrounds as a landing zone. We design for one jumper at a time, centre-bed landing, and supervised use — not for a “springless = safest category” claim.

Springs, beds, clips and surrounds are all replaceable. A well-maintained frame is built to outlast several beds. We do not claim to be the safest trampoline in Australia. We claim a clear model: covered springs, centre-draw, low fall height where you choose in-ground, and rules owners can actually follow. See Trampoline safety.

More on how the springs, the woven bed and the frame shape the bounce: What makes a trampoline bounce better?

Nets are not part of the Mr Trampoline model. We do not sell a trampoline-mounted enclosure, and we do not design the family kits around one. Safety is built around the bed and how it is used:

• One jumper at a time. Never double bounce. Most accidents occur when more than one person is on the trampoline at the same time.
• Land in the centre of the bed, on both feet, knees, bum or back — never head, neck or shoulders.
• Do not jump off onto the surrounding ground, rubber or frame.
• Adult supervision for children — especially ages 2–5, who are still building the body awareness that makes bouncing intuitive.
• Choose a mounting that fits the garden — especially in-ground, where the bed sits flush in a pit and fall height to the surround is low.

We do not build to a net because the trampoline is designed to draw the jumper toward the centre, with rubber or padding covering the spring zone. A net is not what makes that model work.

A net can turn a trampoline into a contained arena. That false sense of safety invites rough play and horseplay — more bodies, wall-bounce, collisions — which works against one-at-a-time use.

There is always some risk in bouncing. In our experience it comes down to the person and their ability far more than the equipment. If you want the lowest practical fall height, start with in-ground vs above-ground vs deck on this page and the decision module on Family trampolines. Rules: Trampoline safety.

Fall height. An in-ground Mr Trampoline sits flush in a pit with rubber surrounds, so a miss-step toward the edge is toward a near-ground surround — not a ~1 m drop from an above-ground frame. The bed is part of the lawn, not a platform to fall off.

The rubber surround covers the springs so feet cannot fall between them. It is not a landing pad — land and jump in the centre of the bed. Do not land on the rubber.

Above-ground kits use padding and need the published under-frame clearance; deck mounts bolt into a structural wall or engineered deck. Same handmade bed and bounce in all three mountings — choose the one that fits the garden. Kit price is still not installation (pit, concrete, drainage and labour are separate). Details: Family trampolines · Installation · Safety.

They make the spring zone usable only when they fully cover the springs and surrounding area. Rubber (in-ground / deck) or padding (above-ground) is there to stop a foot stepping into the spring cavity — pinch or scratch getting on and off. It is not there to catch a fall. Do not land on the rubber or padding; they are not designed to take your weight. Land and jump in the centre of the bed.

In-ground we prefer rubber for that job: UV-stable insertion rubber that sits over the springs and does not tear at the belt attachments the way padding can under heavy or frequent use. Every above-ground model still ships with padding, not rubber — padding is a real product, in colours, if you want it. Some parents of younger children fit above-ground padding over an in-ground model as extra cover at the edge (the belts fasten from underneath).

Inspect surrounds regularly; replace worn rubber or padding. Residential warranty includes 5 years on rubber surrounds (see Warranty & Refund Policy). Springs themselves are maintainable parts — beds, springs, clips and surrounds are all replaceable.

Yes — with supervision, the right mounting, and the rules followed. There is always some risk in bouncing. In our experience it comes down to the person and their ability far more than the equipment.

With children about 2–5, supervision matters most — they are still developing the body awareness that makes bouncing intuitive. From about 5–8, confidence and control increase noticeably. The published rule stays one jumper at a time, including for siblings. Never double bounce. Land in the centre of the bed. Do not jump off onto the rubber or the lawn.

For the lowest fall height, choose in-ground: the bed sits flush in a pit with rubber over the springs. For pre-school and early-childhood settings, the Mini Cube is the purpose-built small in-ground (the in-ground Mini Cube is supplied with padding; the deck Mini Cube has rubber and padding). See Family trampolines and Trampoline safety.